Frequently Asked Questions

With us you have free shipping from €75. For orders under €75 we charge a small fee

The Netherlands
Standard delivery: €6.75
Order above €75: Free

Belgium
Standard delivery: €6.75
Order above €75: Free

This depends on the shipping method you choose and the country where the order is delivered:

Shipping Netherlands
We offer three options for shipping your order within the Netherlands:

• Standard delivery: ordered before 3 p.m., delivered tomorrow. (Monday - Friday) - (depending on the carrier)

Your package will be delivered by PostNL.

Shipping Belgium
We offer two options for shipping your order within Belgium:

• Standard delivery: ordered before 3 p.m., shipped today. (Monday Friday)

The delivery time for Belgium is 1-2 working days. PostNL also delivers on Saturdays. Shipping is via PostNL or Bpost

Holidays and peak times
Around holidays and peak times, delivery may take a little longer than you are used to from us. We do everything we can to deliver your order as quickly as possible. Therefore, always keep a close eye on the track and trace.

It is currently not possible to choose a PostNL collection point immediately when completing your order. With PostNL, when delivering in the Netherlands, it is in some cases possible to adjust your delivery via the track and trace link to delivery at a PostNL ServicePoint, delivery to the neighbors or delivery to a location around your house. If you are not present at the time of delivery, the order will automatically be sent to the nearest PostNL location.

This is possible in some cases. Please call or email us directly for the correct delivery address. Don't forget to give us your order number.

We have free shipping from €75. For orders under €75 we charge €6.75 shipping costs. (all orders are shipped insured and registered)

Sorry to hear that your order has not yet arrived. It may have been delivered to your neighbors or it may have been sent to a PostNL service point. Is this not the case, but does the track & trace indicate that the package has been delivered? Then it is best to contact our customer service. You can do this by sending an email to info@vdsinstruments.nl.

Always contact us (within 48 hours of receipt) by email at info@vds Instruments.nl . Send photos if necessary and always send the order number. Without an order number we cannot find any information about your product.

We only work with brands that are known for their quality. It may nevertheless happen that an item is not completely in order. Submit the problem to us via the contact form on the site or via e-mail to info@vds Instruments.nl , and we will offer a suitable solution to the problem.

You place an order by placing the items you want in the shopping cart. You can then go to check-out via the shopping cart. Here you enter your details and complete the payment. We will then get to work on delivering your order as quickly as possible.

We are sorry that you have not received an order confirmation. Sometimes he wants to avoid ending up in spam. Isn't that the case? please contact us so that we can check whether the order has been received correctly.

No, in most cases it is not possible to cancel your order. Because we want to deliver your order as quickly as possible, we will get started on this immediately. Unfortunately, we can no longer make any changes. In some cases it is still possible. Therefore, always call our showroom directly.

iDeal (Netherlands)
With iDeal you can pay online via the trusted online payment environment of your own bank.

Bancontact (Belgium)
Belgian customers can easily pay with the physical card that is linked to credit on a Belgian bank account.

Sofort
Sofort gives you the option to pay directly from your own bank account. Sofort Banking has a TÜV certificate, which guarantees safety.

Yes, all products we sell are genuine. We are an official reseller of all brands we offer. On Trustpilot we score an average of 4.8/5. You can also visit us in the physical showroom,

You can return an item by registering a return. You do this by emailing us with what you want to return and always include your order number.

Returning your package is at your own expense and responsibility.