Frequently Asked Questions

Add the items you want to your cart and go to checkout. There you enter your details and complete the payment. After that we get to work straight away.

First check your spam folder. Not there? Then contact us and we will check whether your order came through correctly.

Because we ship orders as quickly as possible, cancelling is usually no longer possible. So call us as soon as possible on +31 85 009 17 55 and we will see what we can do. You can always return a received order within 14 days.

You can pay with iDEAL, iDEAL in3 (in 3 instalments), PayPal, Bancontact and credit card (Visa, Mastercard and American Express), among others. More information is on Secure payment.

Yes, with iDEAL in3 you pay in three equal instalments without interest or extra costs. You pay the first part when you order, the second and third instalments within 30 and 60 days.

Yes. We are an official dealer of the brands we sell, and you can always visit our showroom in Wolvega.

Is the product in stock and do you order on a working day (Monday to Friday) before 15:00? Then we ship your order the same day, and in the Netherlands it usually arrives the next working day. Each product shows whether it is in stock.

In the Netherlands you pay €6.95, in Belgium and Germany €7.95. From €75 we ship free of charge to the Netherlands, Belgium and Germany. For other countries, the shipping costs are shown at checkout. All rates are on the Shipping & delivery page.

Yes. At checkout in the Netherlands, Belgium and Germany you can choose delivery to a DPD pickup point.

Yes, at checkout you can choose to collect your order from our showroom at Industrieweg 5 in Wolvega.

Yes, we ship throughout Europe and beyond. The shipping costs for your country are shown at checkout.

Yes, as soon as your order has shipped you automatically receive a track & trace code so you can follow your parcel.

In some cases that is still possible. Call or email us the correct address straight away, including your order number.

Register your return within 14 days of receipt via info@vdsinstrumenten.nl or the form on the Returns page. Include your order number and we will send you the return instructions.

Returns within the Netherlands are free if you use our return label and send the product back complete and undamaged. For some large products, such as digital pianos, organs and drum kits, the return costs are at your own expense. See the full list on Returns.

As soon as possible, and no later than 14 days after you registered your return. We may wait until we have received the product. You get the money back via the same payment method.

First check whether your parcel was left with the neighbours or at a pickup point. Does the tracking say it was delivered, but you received nothing? Then contact us via info@vdsinstrumenten.nl and include your order number.

Contact us within 48 hours of receipt via info@vdsinstrumenten.nl. Include your order number and photos if needed, and we will resolve it as quickly as possible.

Tell us about the problem via info@vdsinstrumenten.nl or the contact form. We review your report and look for a suitable solution. Read more on the Warranty page.

All our products are covered by the statutory warranty: a product must do what you can reasonably expect from it under normal use. Any manufacturer's warranty comes on top of that. Read more on Warranty.

Yes, we set up, repair and maintain instruments. See Repair & maintenance.

Each product shows whether it is in stock. That way you know straight away whether it can be delivered quickly.

Yes, you can try many instruments in our showroom. Not everything in our range is on display. Want to try a specific product? Please contact us beforehand.

Yes, we are happy to help you from A to Z, whether you are a beginner or have been playing for years. Call, email, message us or visit the showroom.