Right of withdrawal

Information about warranty & returns

As a consumer, you have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount, including shipping costs. Returns are free of charge, with the exception of digital pianos. For digital pianos, the return costs from your home to the online store are at your own expense. If you exercise your right of withdrawal, the product must be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at info@vdsinstrumenten.nl. We will then refund the order amount due within 14 days of registering your return, provided the product has already been returned in good order. Return exceptions

Please note : Exclusion of the right of withdrawal is only possible for products:

1. For sealed products. If the seal is broken, these products are non-returnable.

2. which have been created by the entrepreneur in accordance with the consumer's specifications;
3. that are clearly personal in nature;
4. which by their nature cannot be returned;
5. that can spoil or become outdated quickly;
6. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
7. for individual newspapers and magazines;
8. for audio and video recordings and computer software of which the consumer has broken the seal.
9. Hygiene products where the seal has been broken

Return Policy:

1. Returns Policy: Items can be returned within 14 days of receipt.
2. Item Condition: We appreciate items being in their original condition and packaging. All protective film must be present.
3. Return Shipping: Return shipping is free unless the product is damaged; in that case, you must pay the return shipping costs to us, and you will automatically receive an invoice. Please note: digital pianos are not included in the free return policy.
4. Return Processing: After receiving and inspecting the returned items, a refund will be processed to the original method of payment within 14 days.
5. Exceptions: Items such as personalized products and custom-made items cannot be returned unless they are defective or damaged upon receipt. Hygiene products are also non-returnable.
6. Refund Policy: In case of damage to the product due to careless handling by the consumer, the consumer is liable for any diminished value of the product.

Return address:

VDS instruments
Industrieweg 5
8471AD Wolvega
The Netherlands

How do I request a return?

You can easily submit a return request by emailing info@vdsinstrumenten.nl or through your customer account. We will then process your request to ensure a quick process. You will receive our return instructions by email.