Returns

Information regarding warranty and returns

Right of withdrawal

As a consumer, you have the right to cancel your order up to 14 days after receipt without giving any reason. After you have registered your return within this period, you have another 14 days to send the product back.

You can register your return via info@vdsinstrumenten.nl or via the form below.

During the cooling-off period, you may examine and assess the product as you would be able to in a store. We ask you to handle the product and packaging with care.

When exercising your right of withdrawal, you must return the product with all supplied accessories and, if reasonably possible, in its original condition and packaging.

Return costs

Returning items within the Netherlands is free of charge if you use the return label provided by VDS Instrumenten and the product is returned complete and undamaged.

Free returns do not apply to:

• Digital pianos.
• Keyboards larger than 49 keys.
• Organs.
• Cellos.
• Cello bags and cello cases.
• Bows.
• Speakers heavier than 10 kg.
• Drum kits.

For these products, the costs of the return shipment are for your own account.

If you do not use our return label and choose a carrier or shipping method yourself, the shipping costs are for your own account. These costs will not be reimbursed by VDS Instrumenten.

Partial return

If you return only part of your order and keep one or more items, the original shipping costs will still be charged. The standard shipping rate of €6.95 applies to this.

Refund

After your withdrawal, we will refund the amount due as soon as possible and no later than within 14 days. We may withhold the refund until we have received the product or until you can prove that the entire product has been returned.

The refund will take place using the same payment method used for the order, unless otherwise agreed with you.

Condition of the product

You are only liable for depreciation that arises because you have handled the product more than was necessary to establish the nature, characteristics, and functioning of the product.

Therefore, return the product complete, with all included accessories, and, if reasonably possible, in the original packaging.

If a product is returned damaged or incomplete, or does not meet the conditions for free returns, this may affect the refund and costs may be charged.

If a return is refused because the product is damaged or incomplete, or does not meet the conditions for free returns, the return costs and the costs for reshipping to you are for your account. According to our general terms and conditions, these costs amount to €6.95 for the return shipment to VDS Instrumenten and €6.95 for reshipping to you.

Exceptions to the right of withdrawal

The right of withdrawal may be excluded for, among others:

• Products made to your specifications.
• Products that are clearly of a personal nature.
• Products that by their nature cannot be returned.
• Products that can spoil or age quickly.
• Products whose price depends on fluctuations in the financial market over which we have no influence.
• Individual newspapers and magazines.
• Audio and video recordings and computer software whose seal has been broken.
• Hygienic products whose seal has been broken.

Any exclusion of the right of withdrawal is clearly stated for the relevant product before the agreement is concluded.

Business orders

There is no statutory right of withdrawal for business customers. A business order can therefore not be cancelled or returned without permission.

A business return is only possible after prior written consent from VDS Instrumenten. If we agree to a business return, the return costs are in principle for the account of the business customer, and the business return conditions from our general terms and conditions apply.

Warranty

The statutory warranty applies to our products. This means that a product must comply with what you can reasonably expect from it under normal use.

Any manufacturer's warranty or additional warranty does not affect your legal rights.

Damage caused by incorrect use, careless handling, normal wear and tear, or modifications and repairs carried out by the customer or a third party is not automatically covered by the warranty.

If you have a problem with a product, please contact us via info@vdsinstrumenten.nl. We will assess the complaint and look for a suitable solution.

Register return

Register your return within 14 days of receipt via info@vdsinstrumenten.nl or via your customer account. After registration, you will receive the necessary return instructions.

Return address

VDS Instrumenten
Industrieweg 5
8471 AD Wolvega
The Netherlands

Our general terms and conditions apply to all orders and returns.