Klantenservice
Questions about your order, shipping, returns or an instrument? Find the answer quickly here. If your question isn't listed, we are happy to help you personally.
How can we help you?
Direct contact
View opening hoursHow quickly will my order be delivered?
Is the product in stock and do you order on a working day (Monday to Friday) before 15:00? Then we ship your order the same day, and in the Netherlands it usually arrives the next working day. Each product shows whether it is in stock.
What are the shipping costs?
In the Netherlands you pay €6.95, in Belgium and Germany €7.95. From €75 we ship free of charge to the Netherlands, Belgium and Germany. For other countries, the shipping costs are shown at checkout. All rates are on the Shipping & delivery page.
Do you ship abroad?
Yes, we ship throughout Europe and beyond. The shipping costs for your country are shown at checkout.
How do I return an item?
Register your return within 14 days of receipt via info@vdsinstrumenten.nl or the form on the Returns page. Include your order number and we will send you the return instructions.
When will I get my money back?
As soon as possible, and no later than 14 days after you registered your return. We may wait until we have received the product. You get the money back via the same payment method.
Which payment methods can I use?
You can pay with iDEAL, iDEAL in3 (in 3 instalments), PayPal, Bancontact and credit card (Visa, Mastercard and American Express), among others. More information is on Secure payment.
